House Rules - VillaAzure

Villa Azure

Operating rules

Please thoroughly and carefully familiarize yourself with the operating regulations below.

The operator

Company: KPCS DEV HR, d.o.o.
Address: Puževa ulica 11, 100 00 Zagreb, Croatia
OIB: 56328068918
(hereinafter referred to as the “operator”)

About the Villa Azure accommodation

Villa Azure is an accommodation complex with 4 apartments and 2 studios (hereinafter referred to as “accommodation units”) and a shared space on the ground floor, located in Ražanj, Stivašnica 45, Croatia.

More information about the accommodation units is available at villaazure.eu.

Rights and obligations of guests

Smoking is not permitted in any of the accommodation units, including the terraces and the shared areas on the ground floor!

During their stay, guests are required to behave in a way that prevents damage to property and injuries. If any person is injured or any damage is caused, the guest must report this to the operator’s staff without delay.

Without the operator’s consent, guests may not remove any equipment or furnishings from the accommodation units or other areas of the villa (in particular towels, dishes, etc.).

Without the operator’s consent, guests may not move any equipment, make any alterations, or interfere in any way with the electrical system or other installations.

For safety reasons, guests may only use electrical appliances intended for personal hygiene (hair dryers, shavers, etc.), as well as laptops, tablets and similar small electrical devices. Guests are fully responsible for their personal belongings.

The operator is not liable for any loss or theft of guests’ belongings brought into the accommodation. The operator is not liable for injuries or accidents caused by the guest’s own carelessness, misconduct, or failure to observe the prescribed rules or generally applicable laws.

Visitors may be received in the accommodation area only between 8:00 a.m. and 10:00 p.m. Outside these hours, only registered guests have access to the accommodation area.

Guests are required to observe quiet hours from 11:00 p.m. to 7:00 a.m. Throughout their stay, guests must respect the privacy of other guests.

The operator may decide to limit, suspend or discontinue the provision of services for the necessary period due to technical conditions or operating circumstances that could endanger the health of guests or cause an emergency. In such a case, the operator will provide compensation for the cancelled or limited services.

For safety reasons, children under ten years of age may not be left in the room or in other areas of the accommodation without adult supervision. Their legal guardian bears full responsibility for any damage caused by children.

It is forbidden to bring explosives, weapons or ammunition into the accommodation. It is also forbidden to possess, produce or store narcotic or psychotropic substances or poisons in the accommodation, with the exception of medicines prescribed to the guest by a doctor, and to act in any way contrary to generally applicable laws.

Guest arrival and departure

Arrival

Guests are registered via online check-in, which the guest/customer must complete before arriving at the accommodation. Completing the online check-in is a condition for using the accommodation services.

The accommodation unit is available for self check-in from 3:00 p.m. on the first day of the stay. Before arrival, the guest receives an entry code for the door of the booked accommodation unit, which they use throughout their stay. The guest may use the accommodation unit for the agreed length of stay.

Departure

Unless otherwise agreed with and approved by the operator in advance, guests must check out by 9:00 a.m. at the latest on the last day of their stay, by which time they must vacate and clear the room. If they fail to do so, the operator is entitled to clear the room itself and charge the guest for an additional night. When leaving the room, guests must turn off the taps and lights, switch off the air conditioning, take out the rubbish, wash and put away the dishes, empty the fridge, and close the doors and windows.

Your stay

The number of guests may not exceed the bed capacity of the property. For children up to 3 years of age, a cot and a high chair can be ordered free of charge when booking through the online booking system.

Villa Azure may not be occupied exclusively by minors under 18 years of age or exclusively by persons with limited legal capacity. When accommodating persons under 18 years of age or persons with limited legal capacity, at least one responsible supervisor over 18 years of age must be present for the entire stay.

Please do not take towels from the apartment to the beach. Please do not enter the house in wet swimwear.

Use of air conditioning

Guests must keep windows and doors closed while the air conditioning is running. To save energy, we kindly ask you to switch off the air conditioning in the apartment whenever you leave for a longer period.

Parking

Guests may park their vehicles on the operator’s own property in front of the building. These areas are freely accessible, so the operator is not liable for any theft of vehicles or items inside them; the car park is not guarded.

Pets

Staying at or visiting the property with pets is possible subject to the following conditions:

The dog (or other animal) must be well-behaved and must not scratch the furniture or lie on the beds or upholstered furniture.
The owner will supervise the animal’s behaviour to prevent damage to the property’s furnishings. If any furnishings are damaged, the owner must pay for the damage.
The owner will provide the animal with its own bed and food and water bowls, not taken from the property’s equipment.
Dogs may not roam freely in the building or its immediate surroundings unless all guests agree otherwise.

Cleaning and additional changes of bed linen and towels

The operator will provide a change of bath towels and towels at the guest’s request, but no earlier than after seven days of the stay.

After each stay, the room and bathroom are thoroughly cleaned and disinfected. If a dog has stayed in the property, cleaning is carried out with special anti-allergenic products.

Obligations, rights and liability of the operator

The operator is obliged to hand over the accommodation to the customer in a condition fit for proper use and to ensure the customer’s undisturbed exercise of their rights associated with the accommodation.

The operator ensures that reported defects are remedied without undue delay and is obliged to keep the accommodation in proper technical and hygienic condition.

After the end of the customer’s stay, the operator or its representative has the right to inspect the accommodation in the customer’s presence.

The operator is not liable for harm to the health of customers (or damage to their property) caused by their own carelessness, inattention, negligence, improper use or inadequate supervision.

The operator is not liable for the loss of or damage to the items mentioned above. The operator is not obliged to provide safekeeping for these items.

Breach of the rules – consequences and compensation for damage

In the event of a breach of these operating rules, the operator has the right to terminate the guest’s accommodation before the end of the agreed period, in which case the guest must pay the full price of the accommodation and will be required to leave the premises.

If a guest is under the influence of narcotic or psychotropic substances, the operator has the right to refuse the guest entry to the villa or to require them to leave the premises.

The guest is liable for all damage caused to the accommodation or its equipment during their stay, unless the damage occurred independently of the guest’s will (natural disasters, burglary, etc.). The guest is also liable for damage caused by third parties whom the guest allowed to enter the accommodation. Where several guests are accommodated in one villa, they are jointly and severally liable for any damage caused.

In such a case, the operator is entitled to claim compensation for the damage from any of them. The guest must report any damage to the operator without delay and compensate the operator before leaving the accommodation. Damage discovered by the operator after the guest’s departure will be invoiced to the guest, and the invoice will be sent to the contact e-mail or postal address provided by the guest at registration.

Damage is primarily compensated in money, unless the operator determines otherwise.

Final provisions

The operator reserves the right to change these operating rules; any such change takes effect for guests on the day it is delivered to the accommodation unit or published on the operator’s website.