Villa Azure

General Terms and Conditions

1

Introductory provisions

These terms and conditions apply to your stay at the accommodation "Villa Azure", Stivašnica 45, 22203, Ražanj, Croatia. The parties to the contractual relationship are, on the one hand, the company KPCS CZ, s.r.o., Pikrtova 1737/1a, 140 00 Prague 4, ID No.: 27218848, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 105340 (hereinafter referred to as the "accommodation provider"), and on the other hand, the customer who books the stay. The customer may be a physical or legal operator (hereinafter referred to as the "customer"). The customer, who is indicated on the contract as 'confirmation of accommodation', represents all participants in the stay, is authorized to act on their behalf, and is the only responsible person in relation to the accommodation provider. By confirming the booking with the accommodation, the customer agrees to these terms and conditions.

2

Formation of the contractual relationship

The contractual relationship between the customer and the accommodation provider is established by the booking of Villa Azure, Stivašnica 45, 22203, Ražanj, Croatia by the customer in the online booking system and the payment of the deposit/full amount for the accommodation as stated in Article 3, point 3.3 of these Terms and Conditions. The Customer shall pay the deposit/full amount for accommodation to the account of the accommodation provider. In exceptional cases where the Customer does not have access to the internet, the Customer may make the reservation by telephone. Both the customer and the accommodation provider agree to the use of postal or electronic (e-mail) communication. Notifications made by either of these means are recognised by both parties as valid written notifications.

3

Price of the stay and payment conditions

The price of the stay is the price indicated in the booking system, calculated according to the date and length of the stay, the number of accommodation units and also indicated in the booking confirmation received by the customer in the information e-mail.

3.1

The price of the stay includes

  • accommodation
  • local accommodation fee
  • rental of sports equipment in the villa
  • selected additional services

For organized stays (cycling retreat or yoga retreat), the price includes accommodation and services as specified on the stay's offer page.

3.2

The price of the stay does not include

  • transport
  • food
  • travel insurance

If not stated otherwise for organized stays (cycling retreat or yoga retreat), the price does not include travel insurance, and the participant is obligated to obtain insurance directly tailored to the type of event in which they are participating.

3.3

Payment of the stay

The landlord has the right to pay the price of the stay before it takes place. Unless otherwise agreed in a written contract between the accommodation provider and the customer, the customer is obliged to pay a deposit of 30 % of the price of the stay within 3 days from the date of sending the booking confirmation in the online booking system of Villa Azure to the account of the accommodation provider. The customer is obliged to pay the balance no later than 14 days before the date of arrival. If the customer fails to comply with the payment terms for the stay, his reservation will be cancelled and the accommodation capacity will be offered to other interested parties.

3.4

Payment methods

Payments for the stay are made through a payment gateway. The payment gateway provider is the company ComGate Payments, a.s. Payment can be made by credit card, online transfer, standard bank transfer, and other methods listed and described in the overview of payment methods for the ComGate company. For any complaints or queries, please use the contact details of the company ComGate Payments, a.s. 
ComGate Payments, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267

4

Customer's obligations

  • Provide the accommodation provider with the cooperation necessary to properly secure and provide accommodation.
  • To accept all the documents sent to the accommodation provider necessary for the stay to take place.
  • To arrive at the place of embarkation on the due date with all required documents.
  • Comply with the instructions, operating rules, and instructions of the accommodation provider and its authorized staff.
  • It is the responsibility of the customer and everyone involved to behave in such a way as to avoid harm to their health, life, or property, as well as damage to the property of the accommodation provider.
  • To supervise the children or to provide them with supervision in order to prevent their possible injury in and around the property or damage to the property of the accommodation provider.
  • Properly use the accommodation premises, and keep them tidy and clean, especially if there are children staying with him/her.
  • Close windows and doors when leaving the accommodation.
  • To notify the need for repairs to the accommodation without delay.
  • Report any damage or injury caused by the customer or the person staying with him/her in the accommodation without delay.
  • Provide the required personal details for all persons attending the booked accommodation unit. The customer must fill in the information at the online check-in, at least 10 days before the start of the stay. The customer will receive a link to the online check-in in the confirmation e-mail.
  • If not stated otherwise for organized stays (cycling retreat or yoga retreat), the price does not include travel insurance, and the participant is obligated to obtain insurance directly tailored to the type of event in which they are participating.

4.1

The customer is without the prior consent of the accommodation provider not allowed to:

  • Make substantial changes to the accommodation (moving furniture, etc.)
  • Use your own appliances on the premises
  • Transfer the premises reserved for accommodation to another person

4.2

The customer in the premises is not allowed to:

  • To smoke in all areas of the property
  • To possess, manufacture or keep narcotic or psychotropic substances or poisons, unless they are medicines prescribed for the customer by a doctor.
  • To carry weapons and ammunition or store them in a condition that allows their immediate use.

5

Obligations, rights and responsibilities of the accommodation provider

The accommodation provider is obliged to hand over the accommodation premises to the customer in a condition suitable for proper use and to ensure the undisturbed exercise of his/her rights related to the accommodation. The accommodation provider shall ensure that the notified defects are removed without undue delay and shall maintain the accommodation premises in a proper technical and hygienic condition. The accommodation provider shall have the right to inspect the accommodation premises in the presence of the customer after the end of the customer's stay. Customers are kindly requested not to consider this activity as a sign of mistrust. Thank you for your understanding. The accommodation provider is not liable for personal injury (or damage to property) caused by the customer's carelessness, inattention, negligence, misuse or poor supervision.

6

Your stay

The customer has the right to use the premises reserved for accommodation as well as the common areas of the building. The customer receives a key at the check-in. He/she is obliged to return this key to the accommodation provider at the end of the stay at the latest. The customer is obliged to prevent the loss or theft of this key and not to lend it to persons not staying in the property. In case of loss, theft, or misuse of the key, the customer is obliged to pay the accommodation provider a contractual penalty of EUR 100; this does not affect the accommodation provider's right to claim compensation for damages. The accommodation provider shall accommodate the customer from 15:00 to 19:00 on the respective day of arrival and the customer shall leave the property on the day of termination of the stay no later than 10:00. The exact time of check-in on the respective day shall be agreed upon by the customer with the accommodation provider by telephone. If the customer does not keep this time, he will be charged for the next day of stay, according to the valid price list. The accommodation provider has the right to inspect the accommodation premises in the presence of the customer after the end of the stay. Customers are kindly requested not to consider this activity as a sign of mistrust. Thank you for your understanding. The accommodation provider is not liable for personal injury (or damage to property) caused by the customer's carelessness, inattention, negligence, misuse or poor supervision.

6.1

Transportation to the place of stay

Transportation to the place of stay is individual and all costs related to transportation to the place of stay are borne by the customer.

6.2

Accommodation

The number of persons accommodated must not exceed the bed capacity of the building. For children under 3 years of age, a cot and high chair can be ordered free of charge when booking in the online booking system. It is forbidden for the entire capacity of Villa Azure to be used only by minors under the age of 18 or only by persons with limited legal capacity. In case of accommodating persons under the age of 18 or persons with limited legal capacity, a minimum of one responsible supervisor over the age of 18 must be present during the entire stay.

6.3

Saving electricity

In order to save electricity, please turn off the air conditioning in the apartment whenever you leave and keep the windows and doors closed when you are inside.

6.4

Pets

Accommodation or visiting the property with pets is possible under the conditions listed below.

  • The dog (or other animal) must be well-behaved, and must not scratch on furniture, roll in bedding, or on upholstered furniture.
  • The owner of the dog will supervise its behavior to prevent damage to the property’s furnishings. If the equipment is damaged, the owner of the dog is obliged to pay for the damage.
  • The owner will provide the dog’s bed, food bowl, and water from his/her own resources, not from the facility’s equipment.
  • It is forbidden to let the dog run loose in and around the property unless all guests agree otherwise.
  • We charge an extra fee for accommodating pets, and it is booked as an additional service in the online booking system.

6.5

Valuables

The accommodation provider recommends that customers do not leave jewelry, money, and other valuables on the property, or properly secure their valuables against theft. The property is not responsible for the loss or damage to these items. The accommodation provider is not obliged to ensure the safekeeping of these items.

6.6

Parking

Parking for customers' vehicles is available in front of the accommodation on the property. These areas are freely accessible and therefore the accommodation provider is not liable for any theft of the vehicle or its belongings, it is not a guarded parking lot.

7

Changes to the contract and withdrawal from the contract

If the accommodation provider is forced to change the essential terms of the contract for objective reasons before the start of the stay, he may propose a change to the customer. In such a case, the customer has the right to agree to the change or to withdraw from the contract. If the customer does not withdraw by written notice within 10 days from the date of delivery of the proposal for change, the customer shall be deemed to have agreed to the change.

 

The customer has the right to withdraw from the accommodation contract.

 

The accommodation provider shall have the right to withdraw from this contract if the customer grossly breaches the obligations set out in this contract, the accommodation rules, or grossly violates good manners in the property.

 

Withdrawal from this contract must be in writing and delivered to the other party. Withdrawal from this contract does not affect the obligation to pay claims arising from this contract prior to withdrawal or cancellation fees.

 

Withdrawal from the contract is subject to the following cancellation terms and conditions, which set out the amount of cancellation fees:

 
  • more than 30 days before arrival is free of charge
  • 29 – 15 days before arrival is 50% of the deposit
  • 14 – 8 days before arrival is 30% of the price of the stay
  • 7 – 4 days before arrival is 60% of the price of the stay
  • 3 days or less is 80% of the price of the stay
  • No-show is 100% of the stay

The property reserves the right to a 14-day refund period.

In case the customer cancels the contract between 7 – 1 days prior to arrival or does not show up at all and the stay has not been fully paid for, he/she is obliged to pay the difference between the deposit and the cancellation fee to the account of the accommodation provider, based on the notice received.

In justified cases (illness, death in the family, force majeure, etc.) the cancellation fee may not be charged at the discretion of the accommodation provider.

In case of cancellation of the accommodation contract during the stay, the accommodation provider is entitled to ask the customer to immediately vacate the accommodation premises and leave the property and the customer is obliged to comply with this request without delay.

8

Complaints

The customer is obliged to file a complaint immediately after discovering the defect with the accommodation provider or the responsible person of the accommodation provider, so that a correction can be made.

9

Final provisions

The General Terms and Conditions apply to all stays at Villa Azure, Stivašnica 45, 22203, Ražanj, Croatia and come into force and effect on 15 February 2023.

 

By concluding the contract, the customer confirms that he/she understands the above terms and conditions and accepts them in full on behalf of himself/herself and the other participants of the stay.

By concluding the contract, the customer further confirms that he/she has been informed by the accommodation provider that in the case of a dispute between the parties to this contract, he/she has the possibility to use an out-of-court settlement of such a dispute, namely with the Czech Trade Inspection (www.coi.cz). The customer acknowledges that the procedures for exercising the right to withdraw from this contract, as well as the withdrawal form, are published on the website of the accommodation provider www.villaazure.eu.

 

KPCS CZ, s.r.o., Pikrtova 1737/1a, 140 00 Praha 4, IČ: 27218848,
tel. + 420 739 151 231, info@villaazure.eu